This company has a nice little scam going—they offer you equipment at no charge, and you agree to a 3 year contract. The salesperson tells you that you can cancel after 3 years, and the equipment is yours.
However, there is no mention of a renewal clause, which is automatic and clandestine, for 2 year periods at a time. To cancel this service you must send in writing a cancellation 60 days before the contract expires. If you cancel 59 days before the expiration, they tell you that you are responsible for another 1 or 2 years. Keep in mind, that you must be able to prove to them that they received a written cancellation note, which means a certified letter or the like. Furthermore, in my case, the company has been unable to provide me with a copy of the contract that they claim has this automatic renewal policy.
To make matters worst, they coerce you into automatic withdrawal from a credit card or checking account, and they refuse to stop debiting this account, even after you revoke authorization. The only way to stop the withdrawals is to close the bank account or credit card account. Keep in mind that this type of auto-renewal policy has been deemed illegal in many states like New York (see ADT's settlement with its NY contract holder), and it is only a matter of time until other states adopt simillar policies.
THIS IS A TRUE SCAM. I really think the company is not in the alarm monitoring business as much as it is in the extortion business. I really feel sorry for the senior citizens who want alarms in their houses, and may be shammed by Protect America.
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