Like others who have reported on this company, I too, have experienced first hand their deceptive practices. I responded to an email offer for a free trial offer. I even have an email from them stating that my free trial is on the way. I believe myself to be a pretty savvy consumer, and when I am offered a free trial of a product that I think that I can use, I will give it a try. However, knowing that there is nothing in this world that is 'free' I checked out the web site out pretty closely before I submitted my name and address for the free sample. When it arrived, I was shocked to see that invoice in it for almost $200.00.
Well I knew that I didn't order that much, and definetly didn't order $200.00's worth, so I determined NOT to pay for it. I was contacted by the company many times and each time I told them that I would gladly send it back to them if they would pay the shipping costs due to the fact that I did not order a full order - only a trial sample.
This has been going on since mid- October!
Now they have sent it to a collection agency called MAD Agency. (How ironic) Naturally, they want the $200.00, but I am not going to be buffaloed into paying them either.
If a company wants to send a trial sample, doesn't it seem that that is what it should be? Deceptive practices are not going to be rewarded.
The whole box (not one particle was used) is still sitting in my bathroom storage area just waiting for the day that it can be reunited with the other boxes of this stuff that was shipped out to other unsuspecting consumers by this exceedingly deceptive company.
So, Septicare, here is my offer to you again: Send me a Return Authorization with your pre-paid shipping label, cancel my invoice, call off the collection agency, and you can have it all back toot-sweet!
When I took you up on your 'Trail Offer' in October your website did not clearly state that you would be shipping a full order. It did not state that I would be billed $, it did clearly say that I would be receiving a trial offer and that is what I agreed to - nothing more - nothing less.
So, Septicare I bid you adieu. I bid MAD Collection Agency adieu. I have a box of your stuff you can have back if you want it, all you have to do is pay for the shipping and rip up my invoice.
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