Someone came to my door and sold me an ADT Monitored Security System. The sales guy said, "You'll be a model home, so we'll install the equipment for free". Sounded great, so we signed up and locked ourselves into a 3 year contract, the biggest mistake ever made. Ever since the beginning, we have had problem after problem. Our problems include the system not working at all, incorrect phone numbers on the account, when we bought a new home, they didn't update our address, billing issues, incorrect passwords, etc.
I told them I just want to cancel my account and get out of the contract. On their website, which you can find at this url: http://www.safeco-security.com/safeco-about.Asp, they clearly state the following:
"ADT Money-Back Service Guarantee: Refunds the system installation prices and pays all monitoring fees if the homeowner isn't satisfied within six months of installation. [continued below]...
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