I had a spring break on my garage door over the weekend and first thing Monday morning I was in search of a company to come and repair it. So, I got on my computer and went to 411.com to find repair listings for garage door's and call the one that was closer to my location. I call the number listed and a female answered the phone I told her who I was and that I needed and estimate for replacing my springs, she told me between $64.00 and $119.00 and that included labor and Tax, and she never mention a fee for an estimate so I thought the price sounded reasonable and said when can you send someone out and she said between 10-12 o'clock.
So, Chris Knight the Tech got there in that time frame and thats when the fun begin. He was on a mission like he had been trained in this manor and started by looking at the garage door opener not even looking at the springs first, and ask if I had any signal interference with my remote and I said no why do you ask, and said because there's a box with antenna's mounted by the opener, which I told him controls the opener and my alarm system from a remote. He continued looking and inspecting the roller bearings which are steel and said they where worn out by the note on the report. So, I said just give me the cost on replacing both springs that's why I called, enough of the upselling.
He said $359.95 would be the cost. At that point I said, WOW thats to high, what about the quotes over phone, this doesn't add up and he said it's the going rate. At that point I'm pissed off at there tactics and I'm getting more estimates. They low ball you over the phone so you'll make appointment and then tear your head off when the tech get's there. When I told him I am getting more estimates he said well you owe 29.95 for estimate, he said I was told that over the phone, NEVER HAPPEN, I paid it, sent him on his way and will never call back and I will pass on the not so good word about this company.
So, I found another company called and ask for estimate and the Tech said between 209.00 and $249.00 depending on the spring size and that includes labor and tax. He was there in one hour from time I called said everything looked good except the springs and replaced them and a new center bearing also, lubed the roller bearing and hinges and also ajusted the travel on my opener which works better than ever. After my experience with this Precision francise, this is the same M. O that I read after I Googled Precision Door Service complaints on line and HOLLY MOLY, Look at the complaints against this company nationwide and I might add, BUSTED ON DATELINE NBC, CHRIS HANSEN. My point of this is statement is don't fall into the trap of the repair services that come to your home such as, home repair, AC repairs, Garage door repair, with high pressure tactics and upselling you on something you don't need, always get more estimate's and get recommendations from neighbors or friends and family who know honest people.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.
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