Last year when replacing the stove in my kitchen, I decided on a Maytag Gemini double oven gas range, which set me back around $2000. I chose Maytag because I thought they stood behind their products. Today, I noticed that one of the burner grate tips, specifically a grate tip which covers the "power boost" burner, is chipped. I called into customer service and was passed along to a supervisor named Dana (id #3561). Dana informed me that she is the final person I would be dealing with at Whirlpool and went on to listen to my complaint. After listening, Dana #3561, informed me that the chipping on my (again, approximately $2000) stove is cosmetic and not covered under warranty, nor is the chipping due to a defect or poor workmanship. She further informed me that if I were to use pots and pans to cook with on my stove, that they would cause damage to my stove.
Besides being told that I do not know what the correct cooking vessels are (I must point out that Dana #3561 was unable to advise what are the correct cooking vessels to use, as recommended by Whirlpool/Maytag), I am faced with having to have a nearly $2000 stove with a chipped burner grate tip or spend nearly $100 to replace the burner grates only to have the replacement grates sold to me with out a warranty.
0 comments