I called them to replace a rusty hose between the wall and a toilet in my house. They told me on the phone that the charge will be $95 for a service fee plus whatever the job will cost. The tech came and it took him about 20 minutes to replace the hose and he also had to change the fosset (both in 20 minutes). Once he was done, he handed me a $475 bill. He said that the job (20 minutes) is $380 and there is the additional $95 service fee. I was outraged for both the price and for also not stating that to me upfront. It's not like he was surprised or ran into any issues. It was a simple 20 minute job!
After arguing on the phone with "his boss", they reduced it to $280. Still, the wanted to charge in excessof $1000 per hour and ended up charging me $280 for for a 20 minute job... If this is not a ripoff I don't know what is
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