Trees shipped 5/24 and were Dead 6/24. I made sure I communicated
With www.fastgrowingtrees.com regarding
The issue in the interim. End result, 2 of the 3 Thuja Green Giant's purchased
Are dead, very poor customer service.
Fast Growing trees Homepage has a logo that reads "ONE YEAR GUARENTEE 1
YEAR" That made me comfortable enough to not read the fine print. That was a
Mistake on my part. The first call I made was a clear indication to me as to how
I would be treated in the end. I explained to the "supervisor" that two of the
Three Thuja Green Giant trees we purchased were dying and that my Husband
Noticed they didn't look perfect when taking them out of the box, but he hoped
They would be fine, she came up with one excuse after another as to the
Possibility of why. "Too much water, not enough water, type of soil, air pockets
In the soil etc., etc." I told her we have 4 acres with Beautiful, Healthy
Evergreens of various species so that she would be clear in understanding we are
Very intelligent individuals with substantial experience and knowledge in the
Planting and landscaping arena. She said "fertilize them to try and get them to
Green up... And if no difference call mid July and we can start the replacement
Process." I called July 12th and stated that we simply wanted to have the two
Dead Tunja Green Giant's REPLACED with two new, living ones." This supervisor
Told me that after I take a photo of the dead tree's and click on their
Replacement authorization application link, upload the photo's and give a reason
For wanting them replaced, that we would receive a 75% coupon to use on their
Site." I said your homepage has a logo that reads ONE YEAR GUARENTEE 1 YEAR, she
Replied "I don't see where it reads ONE YEAR 100% GUARENTEE?" At that point I
Basically let her know that I had better things to do with my time than to try
And match wits with her, and also let her know that I would notify the BBB and
Everyone I could via reviews etc., to warn people of the very poor, could care
Less attitude they have at fast growing trees and to let
People know to be sure to read their fine print! I do business with many
Retailers and have never been told that I would receive 75% back of my 100%
Given if I'm not happy or if there is a problem, especially in such an
Incredibly short period of time.
Not only would I absolutely NOT recommend fast growing trees The ONLY
Reason I will accept their "coupon" is so I can donate something that I'm hoping
Will survive to a local park. Donating will help recoup the feeling of our
Actual loss. Loss of money and time.
A fair settlement would be to receive Two Healthy Thuja Green Giant Trees
That we paid 100% asking price for to replace the Two Thuja Green Giant Trees
That were dying 2-4 weeks after planting and are now dead And an apology from
The owners of fast growing trees for the
"could care less, smart attitude" of the employee/supervisor they have
Representing their company.
0 comments