I ordered 2 Royal Empress trees and received 2 dead twigs. When I called to get a refund, they refused and told me that I should plant them and they would grow. I did so, but in 4 weeks they decomposed in the ground. I complained again and they sent me 2 more dead twigs, and after planting them in pots so that I could control the water and sunlight, I still ended up with the same result. When I called again to ask for the promised refund, they told me that it must be my fault because they were a robust variety and I must have done something wrong. They refused to honor their promise.
I have since bought 2 Royal Empress trees for 5$ each that arrived looking like trees and have grown properly. I feel that Fast Growing Trees is only in business to rip people off. Their "trees" (dead twigs) cost $25 each and it was obvious from the comments from their customer service personnel that they have no intention of providing what is promised on their website.
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