Complaint / review text:
Purchased the deluxe (most expensice and thickest)' heavy-duty pool cover with 5 year warranty one year ago. Used pool cover from May 15,2010 thru november 1,2010, then removed cover from pool, placed protective sleeve on pool cover, then stored it.
Re-installed in on pool this May, discovering that the plastic was beginning to crack and dis-integrate in a number of spots. Phoned PoolDeals.com to discuss warranty process. Recorded message states that "due to high call volume, a response will be sent via email".
The email from [email protected] said:
"This item is backed by a manufacturer's warranty. We don't actually handle the warranty, as we do not manufacture the product. All of the warranty information & details were shipped with the item. Please refer to the warranty paperwork for coverage information. "Thanks. Customer Support Pool Deals 1775 Baseline Rd., Ste. 280 Grand Island, NY 14072
I wrote back and asked for the manufacturers address, phone number or email/web address.
PoolDeals eMail reply states: "We do not keep copies of the individual manufacturer's warrantyInformation. All warranty information is included in the box when you receive it. All of our products arrive with the manufacturer's warranty details for you to register the product and keep for your records. Thanks.