The movers gave us a time frame between 8-10 and showed up close to 11. The quote for the TOTAL move was for $100 per hour for 4 workers ($700 total). The work was slow, with sometimes over 20 minutes between times when a mover would be visible.
The move was less than 3 miles and they stopped for a sit down dinner between houses (when they said they would hit the drive through and eat in the van) and I had to pay $100 per hour for their 45 minute stop.
The foreman was verbally abusive and intimidating when he was asked about the delay and threatened to leave our stuff in the van and leave. While on his hissy fit, we were still paying and after 15 minutes, we ended up signing a bill for $1650 — $950 more than the $700 estimate out of fear of what he would do to our things or us. We had authorized the TV to be packaged for $45 and the bed for $28. They charged 3 times these amounts and added in a few extra hundred by packaging items that we specifically told them not to.
We called the movers five times to resolve the overcharges and they kept saying that someone would call us back the next day (but never did) - this went on for over 2 weeks before someone would look into it. They said that they have had complaints about the forman being verbally abusive before and he was suspended in the past. They decided thatt since we didn't authorize the $1,000 in additional charges, they would be willing to refund 10% of the overcharges.
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