I had to work through Mark Z on a property my wife and I were interested in. Of course, an application fee was involved, an application fee that was much higher than anyone else, $120, to be exact. Usually, this is a $30 service, at most. So, I requested that all the information would be sent to me, in the hopes that I could use this information for other properties. Well, the ignorant woman I spoke with agreed to send me the report..., WITH THEIR COST ON IT! They paid $13.50 for the report, and they charged my wife and I $120. That is a $97 profit. This agency makes millions, and they rip people off on a credit report?! I wrote this woman a few times, and she compared the markup to a bag of chips in a grocery store. Well, lady, there is not a 900% markup on chips. Stay away from this company. They take absolutely forever to process applications and they rob people. Clearly, millions of dollars just is not enough to Mark Z and his team.
Here is the e-mail the woman sent back to me (as if I am upset that the property is gone and as if I would ever work with them again):
Sir,
It's clearly stated that the application fee is non-refundable, both on the written application and also online. Your application was not approved by the owner and the owner chose to move forward with another applicant. We are not a non-profit organization and never claimed to be. Yes the credit reports cost less than what we charge.
When you walk into the store and buy a bag of chips, the chips cost less than what you paid. This is no different. The fee we charge covers the cost of the credit report and the time to review each applicant and gather the necessary documents. Regardless of why we charge what we do, that's our fee and we have the right to charge whatever we choose. The
good news is, if you are ever interested in another property we have listed for lease, you won't have to pay again because we will have your information on file. Thank you again.
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