We ordered this set online for $400!!! It was exactly what we were looking for, we thought! It took about 15 days to recieve it by freight... I opened the box that evening to find that one of the wooden seats had a huge deep gash in it, the legs were missing drill holes where the support dowel was to go in on 2 chairs, and the threading inside the holes that the screws are to go into to be able to attatch the seat.
I immediately called customer service, who was very nice, and transfered me to returns/replacement orders dept. The lady was nice at first... But then ended up telling me that it would be another 10-15 days before I recieve my replacements. I asked 3 times to speak with her supervisor, at first, she refused, telling me that she would only tell me the same thing. Then, she places me on hold for 10 minutes, comes back to tell me that she is unavailable, THEN, she puts me back on hold because I was very upset by this time, and SHE comes back pretending to be her supervisor!!! I told her I could tell it was her, and she hung up on me! So, I called my husband.
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