I was planning on purchasing a Tempur-Pedic mattress when Idecided to compare prices online and found the Bragada mattress website. After speaking with a sales person, Iwas told to go to a Tempur-pedic store and call back with the mattress Ipreferred. The sales personrecommended their version of the tempur-pedic for less. I was told that their product was justas good as it is made exactly the same and from the same material.in their defense, they say that the mattress is coveredunder warranty as long as there is not an indentation more than 1 3/4"when there is no weight on the bed. I have owned the bed for about 3 years and the indentation is less than1 3/4". This is very cleverbecause although the indentation is less than 1 3/4", this is only with noweight on the mattress. When I layon the mattress, the whole situation changes because the foam collapsesseverely as I am sleeping in a hole or crater. The foam material just didn't hold up well from myweight. I only weigh 140 lbs. After a little over a year ofownership, I began to feel like I was sleeping in a hole - almost like sleepingon a hammock. My neck and lowerback would get stiff in the morning. When I called them after a little more than a year, they asked me totake multiple pictures to see if the indentation was more than 1 3/4" Since it was not, I didn't doanything. After another 10 monthsor so, I called again as I just wasn't sleeping well. I always woke up tired as I do today. I told them that I think there is somethingwrong and again they asked me to send them pictures. After measuring again, I realized it was not under warrantyand didn't send pictures. I keptsleeping on the bed and felt maybe this is just how these beds aredesigned. It was so gradual, thatyou forget what it is like to sleep on a good mattress. I got married two months ago and my wife complained rightaway that she is waking up with a neck ache and not sleeping well. She asked how old the mattress was anddidn't believe me when I told her 3 years. Because I always rotated the mattress, she also feels likeshe is sleeping in a hole. I decided to call Bragada again recently and a very nicelady named Lynn asked me to again send pictures. I informed her that the indentation is about 1 1/2" andwould not fall under their warranty. I explained the situation and she told me to send the picturesanyway. Two days after sending theoriginal pictures, she asked me to take pictures of the bed frame and boxspring. I explained the problem iswhen you lay on the bed that the foam collapses severely and that I only weigh140 lbs and my wife weighs about 115. I asked if she could send a representative from her company to my hometo inspect the bed and they would see immediately that it is a disaster. She told me that was not possible. She seemed like she was the target ather company, but obviously just sheltering the warranty department. I felt sorry for her because I couldtell she was under extreme stress having to field all of these calls. The bottom line is very simple - I want to be fair and likemany reviews on BRAGADA that I recently read, I don't want to call this companya "FRAUD". I feel thatthe company knows they have a defective product and it is obvious that they arelooking for the one-time transaction. I really blame myself for not doing more research as there was a lot ofinformation explaining this problem. I see some positive reviews, but it is obvious they are written fromemployees or customers who have only had the bed for a short time.in fact, I was happy for the first yearwith this mattress to be honest.
I read a review recently from an x - employee of Bragada andif only 50% of what the employee said is true, it is appalling. Either way, I take full responsibility formy lack of research. I gave themthe opportunity to address my issue recently and their response was, "Michael, the warranty department found no manufacturing defect in themattress... I would never buy from this company again because I don'ttrust them. I am not angry andunderstand they have to make a business decision. If you are on the fence about doing business with thiscompany, I would spend some time calling around to other mattress companies andgoing online to research them. Look up Bragada complaints, etc. I recently make a few calls to other mattress companies and it isamazing that three different companies said the exact same thing to me aboutBragada. They obviously hear thesame thing from other customers. Sleeping in a hole is the first thing they asked me about.
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