Capital Home Shield is a Rip Off. I purchased a policy with them for Home Insurance on all of my appliances, plumbing, electrical, air conditioning, and my septic tank. I purchased this contract in July, and just recently had a problem with my septic tank. The red warning light came on. The first three times I called them within a 24 hour time frame I got an answering service, and I left a message. I never got a call back, then I called them and on the fourth time I got a girl named Cher, who called out a plumbing service to help the situation. The plumbing service had no idea how to fix the problem, and told me that "He would have to wait for Capital Home Shield to respond before he could do anything else. It has been 4 days, and I have attempted to contact this ridiculous company multiple times to remedy this situation.in the mean time, my septic has backed up and I have had to call out an alternative company to fix it, at my expense. This company is a big joke. If you are even thinking about using them for Home Shield service, I would think twice, and check out their references completely. I have lost $500.00 on the warranty, and also $800.00 on the fix of my septic tank. They are non-responsive, and a fraud. My lawyer will be handling this from here out.
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