Feb 12 - Myself, husband and 2 year old son walked into polar spas to look for an infra-red home sauna. We were greeted by the President of Polar Spas and shown a two person "Signature Sunlight Sauna." We were happy and told one was available in Calgary and would be shipped out immediately upon full payment. So on the 14 Feb, I contacted Chris who was very happy to accept my credit card payment.
Then we waited - this should have been the first indication of how this company is run; poorly. The sauna was to arrive in Edmonton the following Tuesday. This did not happen, I contacted the company and was informed the sauna was coming from Vancouver and would not arrive until the next week; we could wait not a huge problem but the first lie. The sauna finally arrived at our house in March 2, delivered on a flat deck trailer without the use of softeners for the tie downs resulting in damage to 2 of the boxes.
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