I had purchased a one year subscription for their service, trusting that they knew what they were doing.
My laptop was running slow, so I contacted them via online. She asked for two phone numbers and said that if we were disconnected, she would call back right away. First of all the tech did things I could have done myself, such as running a scan. Then, because she did not know what she was doing, she deleted essential Windows boot files without me be aware of what she was doing. Then, she said, turn off your computer and then turn it back on. Well guess what, the computer would not boot up.
SHE DID NOT CALL ME BACK!!!
I had to call them back myself. Everything was tried, such as booting in safe mode — no go... Nothing worked. It just bounced back and forth from the Windows logo to the Toshiba logo — back and forth back and forth.
Their solution was that I should purchase a Windows XP Home Edition CD,
load it myself, and then call them back!
No kidding. They caused the problem, but I should pay for it. Nowadays, computers come with these operating systems preloaded so I did not have the Windows XP disc — only the restore disc. Well you know what would happen if I ran that — all of my own data would have been erased as it formats the hard drive.
Now, they call me every day and happily say "how is your computer"? This person not having a clue as to the situation.
I have talked with them over and over and explained what happened to my laptop because of their tech's incompetence, and yet they refuse to come up with any other solution than for me to by that CD. Now, my subscription has ended on 8/27, so they call me even more to see if I want to renew it!!! I told them that an acceptable solution would be for them to send me the Windows XP Home edition CD and I could reinstall the program so that I do not lose all of my data and they say — No, we can't do that. So then I ask them to refund my fee because of their poor service, I trusted them and they ruined my laptop, but of course, they won't do that either. They hold no responsibility in their minds.
This is the honest to God truth, they called me at least 7 times today alone.
They call me constantly because they want more money from me. While I was on the phone with one tech from iYogi, my caller ID showed that another person from iYogi was calling me at the same time! I am writing this to warn you consumers out there. They very well might screw up your computer too if you let them. I am about to call the phone company to find out if there is a way to block their calls because they are driving me nuts.
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