I just had the most frustrating conversation with Realty Trade regarding my refund which I was informed that i am not going to get.
I spoke with a customer representative by the name of Angela & explained that I had sent my letter registered mail for my refund. She stated that they did not have a copy of the letter & asked me to fax a copy & the signature card which I did.
When I called back, she stated that because I sent the letter prior to the expiration date of my contract, that the letter was not valid. I explained to her that I had called to check on sending the letter just prior to expiration date & was informed that was okay. Of course there was no documentation that I had called. She stated that I needed to send the letter within 10 days after the end of the contract.
No where in the contract does it state that the letter cannot be sent prior to the expiration date.
This is not right & I believe a way to hold on to the money.
This is nothing that can be done?
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