I paid $1600 for the Mastercraft steel door at Menard's about five years ago and one of the reasons for my choice was the warranty that came with it, life time warranty. About one year later it developed leaks through the side lights, they were re caulked few times anyway water penetrated to the sub floor and to the door frame. The wood on the door frame on the bottom got soft and rotten.
I filed complaint to the Midwest Manufacturing and asked them to replace the door or the frame. The reply was not what I expected, they blamed the defects on me (not proper maintenance?) and offered to send me not the door frame replacement but side lights frame, which makes no sense. After that I had a conversation by the phone with Louse Fox from Customer Service at Midwest Manufacturing and I understood that the company will not stand behind its warranty obligations, the only choice I've got is to take new window frames and install them in the rotten door. Basically if you buy Mastercraft door you do not have the real warranty with it.
I have 24 windows and 6 exterior doors in my house, the Mastercraft door made by Midwest Manufacturing is the only door I have problems with.
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