Shop Anywhere Except Empire Today
I contacted Empire Today online back in July to schedule an in-home consultationfor hardwood flooring installation. The sales rep immediately nixed my plan for hardwoods and pushed the idea of laminate flooring because I have 2 small dogs. I was opposed to the laminate flooring but he continued to insist that laminates were recommended for pets and noting that my dogs would destroy the hardwoods. I was never fully in agreement with the laminates but decided to have them installed nonetheless. After installation I noticed how difficult it was for my pets to walk across the room. They continually slipped and slid into the tables, walls and chairs.initially, it was kind of funny to see them so awkward. How often do you get to see a dog fall on its butt? They couldn't manuever jumping into my lap or onto their favorite chair. Less than a week after installation my Cocker Spaniel ruptures his cherry eye. Three weeks later he needs surgery for a ruptured disc. I contacted Empire after noticing the dogs discomfort trying to walk around the room. I informed Empire that my dogs were not acclimating to the floors and I feared serious injury. I asked Empire to remove the flooring and charge me 15% of the purchase price as I couldn't risk serious injury to my dogs and I really hated the floors. The Easy Living flooring required too much work to keep clean. I find myself mopping 3 to 4 times a day. The floors streak although I use the Swiffer Mop recommended. The floors are by no means easy to care for they are extremely labor intensive. I've talked to local managers and regional managers to no avail. I was contacted by a regional manager who offered me a 15% refund kind of flipping my script. The only problem is I still end up with the floors I hate. I informed the manager I wanted to speak with the company president of VP. Now, Empire has decided that the matter is closed as I refused to accept their refund terms. Empire who received over $5000 from me believes they can make a decision unilaterally. I can't tell you how important it is for you to avoid using Empire. They are unresponsive and the level of greed is undeniable. They want your MONEY and nothing else. Please beware. They do not play fair and their products are inferior. Had the installers not left a box of flooring behind I would not have known that the product that I paid so much for was a made in China item not the exclusive product described by the sales agent. You can go almost anywhere and see the same product for less. Additionally, when I realized I was given and itemized bill, I requested one about 10 minutes after the installation. I was assured the itemized receipt would be mailed out immediately. That never happened although after about 10 phone calls I was informed given the run-around. I thought Empires long record in business made them reputable. The only reputation they've shown me is one of greed, indifference and dishonesty. This is a company that I will never have any dealings with again. They mislead customers and cannot justify the quotes they conjure up.
Harriet Wiggs
Charlotte, NC
0 comments