Purchased microwave 2004 w/10 yr extended warranty. Called 10 for service on defective LCD panel (4th repair on same component in 5 yrs). When service person arrived at house said unit out of warranty, will have to contact warranty to correct (service person also did additional damage to unit while inspecting it). Warranty company would not budge, insisted it was only a 5 year warranty, then offered to sell us an extra warranty! (I have original bill of sale stating 10 years, and all repair related receipts), told me to contact HH Gregg. At Hilliard store sales mgr John offered no help, told me to call corporate office. At corporate office kept getting transferred around, on hold over 1 hour. Checked BBB website, HH Gregg has an F rating, most complaints related to warranties. I was forced to file a complaint with my state's attorney general consumer complaint division, awaiting the outcome. I wouldn't buy so much as a watch battery from them, they are just like a hooker is with her john, unless you want to spend more money they don't want to talk to you. My wife & I have been forced to buy a small cheap microwave while we wait for the AG's decision; before the goofball serviceman messed up our microwave further we could use it somewhat (you could at least guess where the numbers were on the LCD pad), now not at all.
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