I called this company on Friday, August 28 at 10 A.M., and waited until 3 P.M. For them to arrive, even though they said they would arrive "in a couple of hours." They got the raccoon out of my chimney and were friendly enough, but the two teenagers didn't do such a great job "cleaning and disinfecting" the droppings (cost $75) - all they did was scoop it up in a bag and throw some toilet bowl cleaner on the area. <br style="margin:0px;padding:0px;"><br style="margin:0px;padding:0px;">The next day, my mom finds the "chimney screens" down by the side of the house. So, I personally climb up to the roof to check and... The raccoon was back. The workers didn't even screw down the wire mesh they put over the opening! I called them that same day, but they told me I had to wait until Monday. Fine, but please make my house your first call. <br style="margin:0px;padding:0px;"><br style="margin:0px;padding:0px;">Monday rolls around, and they don't come even after I called several times that day. I call the guy, and he tells me Tuesday. Tuesday comes and several phone calls can't seem to get them to come and finish their work. I called him that night and say I want my money back. He tells me they'll come within half-an-hour and if not, Wednesday for sure (otherwise he'd give my money back). Wednesday comes and goes. I call him on Wednesday and he says his truck was broken (I suspect a lie), "but tomorrow for sure, " he says. I already gave him three days! <br style="margin:0px;padding:0px;"><br style="margin:0px;padding:0px;">So, I demand my money back and he keeps making excuses. He tells me his worker will call me because, "He was the one who screwed up." I say fine and wait until late evening for his worker to call me. Nobody calls, so finally, I call back and ask him what time tomorrow (Thursday) I can go to his office and pick up the money. He starts making excuses and I firmly tell him just to tell me what time. He starts yelling at me to call him back tomorrow and slams down the phone.
It's not pleasant dealing with people whose promises are lies, and to top it off who yell at you! <br style="margin:0px;padding:0px;"><br style="margin:0px;padding:0px;">In total, they charged me $450, didn't even attempt to trap the raccoon like they're supposed to... And all I'm left with is a job that wasn't even done and a "contract" that has a 2-year "warranty."
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