This company came in to quote us on a pool. I originally called them to discuss Spa Service but mentioned we might be in the market for an in ground pool.
However, before we chose a company we wanted to see what the quality of service would be like. We did not know anything about maintaining a Spa, so we asked if he would service our unit for starters. He suggested switching over to a Salt Water System which we agreed sounded like the right thing to do.
Soon after they serviced the Spa, we found out about the bad reputation this company had through a local General Contractor. We quickly decided not to do any more business with them... And thank goodness we didn't.
After listening to the "used car salesman" pitch and dealing with his hard & fast closing tactics, I decided to research his claims. Not only were many of the things he told me incorrect or misleading, but some were downright false.
In addition, he would not provide a complete service. His attitude was to get a pool in within a few weeks and deal with design later. We have a nice property and the MOST important thing to us was teh design of teh pool area as a whole. This approach really turned me off.
In addition, I truly got that he would "walk away" after he was done leaving us to fend or ourselves. This was quickly proven out by the research I did with local contractors. He had one job site in a state of disaster and had people chasing him but he refused to accept any responsibility and refused to make right his wrongs.
I really felt like this guy just wanted to push a down & dirty pool install on us without any consideration for quality, design.
Now, about the Spa service. The service was awful. Not only were his guys clueless providing us with WRONG information on how to maintain the Spa, which killed the water potentially damaging the Spa, but they also installed the Filter improperly. To top is all off, he charged us at three (3) times more than he said he would.
I paid the bill and decided to tell everyone I know this story and post my experience on complaint and other websites to spread the word about the incompetence and lousy service Mountain Pools offers as well as their bait and switch pricing tactics.
Avoid doing business with this company at all costs.
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