I paid Boss half up front to come resurface my pool. July. I was told by the guy who came to look at the pool that the color would be like a dove gray or 'Duct tape'. The job started, first they emptied water from pool into street, city came by the house and scolded them. Then the guys working left cigarette butts all over. After the job was finished, the same guy who came to assess the job, came to my place of work to get the check for final payment. I found that very strange.
I should have looked at job first, but trusted company as well and figured maybe they wanted to make sure they got their money and didn't trust me. The pool was filling with water when I came home. The pool had streaks in plaster. I called and was told that we needed to brush the pool at least twice a day and this would go away. We could swim in it after 24 hours.
After swimming in it, there were foot prints on plaster and streaks hadnt changed. Called Boss again, he said not to worry that it will all smooth out after some time goes by and keep brushing. I assumed it was the truth. Due to all the rain that summer we didnt really use pool, but many months went by with no changes in the color. Called again early 2008 in the summer of 2008. Was asked if any if it had changed at all, when I said some of the gray was coming through, he said it will wear down with swimming and brushing. The plaster is smooth so I thought okay, Ill wait.
It is now the summer of 2009 and it looks the same. I called Boss again, they came right over, stated he had wrong sand paper but would use what he had to scrub side, said yes color is still there, but plaster bonded over it from not brushing enough. Also noted that we had some calcium building up so this now has altered the integrity of the plaster. I told him that had just started and did not cause problem to start with. I was not given same instructions as he was saying it should be from the start. Old me that guy didnt work there anymore, and basically oh well. My problem. Ive called within warranty time and was old its normal. I now have called 2 other pool companies to look at it.
In past week, I have a circle about 12 ' where plaster cracked off and its down to cement. The other pool company stated that 1. They should have altered the ph when filling pool, and its obvious from looking at plaster coming off that they put it on way to thin and that the color was not properly mixed and all the brushing in the world wouldn't have fixed this.
Keith may remember who I am, as he was setting up his computer at the new Grapevine Location I gave him my ethernet cord so he could get on line. I let him keep it. I felt like he would certainly make sure my pool was done properly. After two years of calling constantly to be told its fine, its not fine. Now my home is up for sale, and guess what BOSS - every single person and realtor wants to know who did the job, and until I see some kind of attempt to fix the job that was done wrong to begin with, and problems identified within warranty were ignored, I will make sure everyone knows who did the job.
I also intend to take statements from other companies and an inspector and make sure its noted at BBB my issues have been noted by other professional companies as valid. I may have to contact someone about other avenues to get more than a 'its fine' or 'must be your fault'. You apparently had some bad reps and maybe people doing the job s during this time period. Ill give BOSS the benefit of the doubt when I see something done about it, as I know sometimes it isnt the owners fault, in those cases the owner usually comes to see job himself after 8 calls to Boss after the job was done complaining.
So, bottom line is that I believe the report from Rebecca in Mckinney, and believe it has happened to more than just this consumer and myself. Must have gotten the new crew! Well the timelines make sense, I either got the new crew who had no clue what hey were doing yet, or I got the same crew who really were not fired two weeks after the job.
If indeed it is the crews fault and I know that a job can go bad because of people hired, then I would also expect a response to my calls to fix the situation other than a put off to get me to go past warranty and then not worry about it.
If you knew you had some problems with crews, why would you not take our calls seriously and come look for yourself since you said you may have had a problem?
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