I am so displeased with any/all contact that I have had to make with Old Republic Home Protection. I will try my best to make it known how horrible of a situation it was to deal with ORDP company as well as the company that was referred to me for my repairs, Mechanically Inclined located in Overland Park, KS. I have been paying on my warranty for 2 full years. I have had to use the warranty 2 times in 2 years. The first experience wasn't too bad. The 2nd experience has been a complete NIGHTMARE. I contacted your company on 06/09 stating that my air conditioning unit wasn't working. My plan expired on 06/15. The company that you referred to come out and take a look at my air conditioner was the worst company that I have worked with thus far in my life. They came out, I paid them $236, and nothing was fixed. I called them numerous times, left messages, and never received a phone call back. Very professional. Finally after calling your company 4 times, waiting on hold for AT LEAST 30 minutes each phone call, you all FINALLY decided to help me out and say that I could recall the particular order. Not once did anyone tell me this the first 3 phone calls of me desperately trying to get someone to help me with my problem and at the same time having no cold air in my home on 90 degree days. The last phone call (and this is after I've spoken with 3 different individuals at your company) is when some nice man stated that he could help! What a concept!!! So he transferred me to another department in order to do a recall. Finally, the company came out for a second time, which was on 06/22. At this time, the tech got my air conditioner working at 70% efficiency. On the invoice he stated that the compressor needed to be replaced, old suction line dryer needs removed, the unit needed to be leveled, etc. Considering that my home is currently on the market, I told the new buyer that Mechanically Inclined would be coming out to replace/remove these items so that the air conditioner would work at 100% efficiency. I have spent the last few weeks calling Mechanically Inclined asking them when they were going to come out to replace these items because I'm closing on my home and these things need to be taken care of before I move out. I contacted them 3 times and each time the lady I spoke with stated that they were still waiting for these parts to get ordered. I had to call your company again today, 07/08, because of course I receive a bill stating that I haven't paid you all a $75 trade fee!!! Paid that when I wrote a check to Mechanically Inclined on 06/15. So another mistake on your part which started the conversation off well. Decided that since I was on the phone, I would make sure that when Mechnically Inclined comes out to replace these items that they had said they were doing for the last 3 weeks, they would still be covered because this has been an ongoing issue since 06/09. Talked with a lady from the authorization department who was the worst part of this whole process! She stated that because my air conditioner was working at 70%, there was nothing wrong with the unit. She also stated that the only way that can be fixed is if I get a whole new unit! Why in the world would no one have told me that when they first came out! Because - now my warranty doesn't cover anything (another plus for your jacked up company), my air conditioner needs repairs that won't be done and won't be covered as well, and I'm once again stuck in the mud with absolutely no help from your company or Mechnically Inclined. It is so disappointing to be treated like this especially after I've already paid this company around $2,000 in the last 2 years!!! I will make it a point to speak so un-highly of this company to whoever is around to hear it. I will post my opinion on any website, business recommendation website, that I can find. I am so extremely irritated, mad, upset, lost, and just baffled that I've been treated with such unprofessional bulls*t.
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