American Matress & Furniture advertised a child's futon/bunkbed in our Saturday local paper. My husband called said company and talked to sales consultant Brad Noonan. Brad assured my husband that the bed was on sale and in stock.
My husband Todd went to said place of business and filled out all paperwork and signed for the bed. Then Brad informed my husband they did not have said bed in stock, and told him they would have to order it from their Bangor, Me. Store. And the bed would be in on Wednesday May 21, and Brad would call as soon as the bed was delivered to the Augusta, Me location.
It is wednesday, and Brad did not call. I Dorothy called Brad Noonan. After some quick talk Brad said he would check on the bed and call me back. Brad called me an hour later and said" Because of a computer snaffoo, the bed's we're out of stock and their company would not be selling this model any longer. I told Brad that we had payed for the bed on his word and good faith, and I would like to know what he and his company we're going to do to make this right. He did not know, and would not speak to a manager about this. I told him I thought they should purchase this bed from a compeditor and make this right. Oh no, Brad replied. We couldn't do that.
We have paid $260.35 for a bed that does not nor never did exhist in the store, and was falsly advertised. The stores policy is NO REFUND, STORE CREDIT & 20% NON-REFUNDABLE DEPOSIT ON ALL SPECIAL ORDERS.
My husband and I we're buying this bed for our daughter, and giving up our water bed and taking her old queen size bed. My daughter is still sleeping on her bed. But after speaking to Brad, my husband and I drainded our water bed, and now we are forced to sleep on a pull out sofa. Does Brad know what it is like to sleep on a water bed for 25 years then all of a sudden be forced to sleep on a pull out sofa? I think not or he would not have lied to my husband and I. I waked up stiff, sore and tired in the morning, I feel as the bed has slept on me. Brad's punishment should be to make our situation right, and sleep on a cement slab for a week and see how humurous he feel's.
Sick and Tired in Maine
Of Sleezy Sales Pracitces
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