My family has always wanted a swimming pool. So, we called several companies for estimates. We decided to go with a big company because the salesman from BH scared us by saying little companies are unstable.
Well then the nightmare began. We signed the contract, promised to start in (2) weeks. We had to keep calling, finally (4) weeks later they showed up to dig the hole. We were told 6 to 8 weeks (Ha) 41/2 months later still begging. They all suck the scheduler (Joy), the supervisior they call (Buddy) the people who answer the phones on and on. I finally had enough and demanded I talk to corporate office.
Now, the lies come out! I was told they were in business since 1954, lie again they are a franchise. What a shock, BH has been out of business (2x) before in Charlotte. This is a new franchise start in 2000. Corporate office wants nothing to do with problems (DEAL with your franchise I'm told). So, back to the drawling board after weeks of calls a guy named Frank Aylward called and said he was the owner. So I vented, after all I spent almost $ 70,000 dollars.
He cut me off and let me know they were all family I was complaining about.
Scheduler (Joy) his sister. Supervisior (Buddy) his brother in law. Office staff his wife and son. He was unprofessional, and let me know I am stuck.
Now 5 months later begging for service issue's to be fixed. I would never recommend this company to anyone.in fact my freinds used small companies and are very happy. Franchises are ok for a pizza, but not major construction.
In closing, they told me they have there own crews. Of course another lie.
They use the same subs as the little companies. They have nice fancy brochures and computer colored drawlings, and lying salesman. I would love to put my name and phone number but I will never get my pool finished.
Hopefully, I saved some Charlotte future customers all this nightmare.
As to Bh in Charlotte "GO TO HELL"!!!
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