Their Garden Department had Blue Point Juniper evergreens and 2 price signs, one for $11 the other for $16.97. Both signs were in the midst of a moderate size display of these trees.
I selected one, assuming it would be the higher priced one, and took it and a half dozen other items to the register.
Instead of being charged $16.97 for the tree it rang up as $25.68. After putting the items in the car I took my receipt and tag from the tree back to the display. Sure enough both signs were still there, no signs or indication that the price was $25.68, a price at which I would NOT have purchased the tree.
I complainted to 2 employees and a third came (w/m/40 w/beard) up who I assumed to be the supervisor. All had the same story, that the correct price was $25 but they had just forgotten to put the price up, the $11 & $16 prices were actually other items.
I told them that this was not my problem, as a consumer I expected that they would accurately price their items and that I was not at all pleased to get to the register and find that I was paying $9 more for a tree than I had expected.
The fellow with the beard admitted that it was 'misleading' and finally said that I should take the receipt to the returns desk so that the difference could be credited.
I went to the returns desk and got nowhere. A snotty individual named "Richard, Zone Manager" (ie: Asst Mgr) over ruled his employee and said that while I could return the item they would not honor the lower price on the signs.
I told him that his employee had said the sinage was misleading and the difference would be returned. He refused. I told him that I would be bringing the matter to the attention of their CEO.
His reply was a good summary of what Lowe's thinks of their customers: He said, "I hear that all the time!"
I went to the car and got the tree and returned it.
You have to watch this store very carefully with their pricing, if you don't you will get ripped off. I'm sure a lot of people bought those trees thinking that they were getting them for the $16 price and they never noticed they were being charged the $25.68 price.
This complaint is being printed out and being sent to their CEO whose name/address I will have soon.
This store is a new one built just 3/4 of a mile from a Home Depot. You know where I will be shopping in the future and it isn't at this Rip-Off Lowe's store!
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