I purchased a Formica flooring system similar to the Pergo tongue and groove system. The promotional advertising indicted it was a tough floor warranteed for 10 years. They advertised a tough laminated surface that could withstand great pressure and last a long time, be waterproof and scuff resistant. Based upon there false claims I installed at great cost and time a floor in my kitchen.
Within 2 years, after a dish or cup or plate fell on the floor it developed a crack in the laminate which allowed water to damage the floor. I reported the damage to the Formica and they denyed my warranty under the argument that it excluded impact damage.
I wrote a letter to the president of the company telling him that the floor was not abused and the damage was caused by the normal use of a kitchen where it is not uncommon for dishes to fall.
I expected some response from the company, but not only did the president not help, he never even answered my letter. Obviously, Formica, a well known brand, does not care about its customers after they have your money, nor do they respond to complaint letters. I will NEVER buy another Formica product again and I strongly recommend that nobody buy any of their products.
0 comments