I was disappointed with the pool service we received from Everblue while I was deployed from May - Nov of last year. Their work was poor. For instance, after backwashing the pool, my backwash hose was sloppily assembled which caused cracks in it and the chemicals in the pool were way out of whack (extremely high chlorine and PH level way off)... Probably hadn't added acid in months. They also replaced the motor on our pump. Unfortunately, it leaked. When the leak became significant, I asked Joaquin to come take a look at it to correct the problem. He came by and said it was the gasket, not the motor and that he could put some silicone on it and maybe that would fix it. If not, the gasket would probably have to be replaced. As of today, it's leaking just as bad and he had the guts to charge
me $50... For what??? This is EXTREMELY poor customer service! Sorry, but the gasket (which is
attached to the motor which they replaced) never leaked before they replaced the motor and the fact
it's been leaking ever since logically tells me it was something they did/failed to do as part of a
regular motor installation. The fact that they would charge me to inspect it, fail to fix their
shoddy workmanship and charge me $50 is unbelievable!
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