I am an Installer in the Pacific Northwest. I have done many installations for Pool Tables USA over the past few years. Within the last 5 months they stopped paying me. I have accrued a $1250.00 deficit that I have to eat because they went "out of business". I received papers in the mail from their attorney saying they filed bankruptcy on the debt. If I check the internet, they seem to be up and running. All of my contact numbers are employees that no longer work for the company. If I call the 1-877 number, no one can help. I have customers that bought their pool tables though Costco and PoolTablesUSA.com who where given my phone number to assist in the installation. Now that they have had this bankruptcy the customers are calling me to get the table they ordered. I don't have them. Supposedly American Heritage has purchased Pool Tables USA and are running it now. They wont pay me either.
As far as the quality goes, I install over 500 tables a year with my crews. We charge more to install their pool tables because their tables are crap. Most of them are MDF painted to look like real wood! When I get to a customer's home they think it's real wood. I hate being in that type of situation. Pool tables need to be hardwood. It's the only way to securely attach the slate. These tables definitely look nice from a distance, but they are one of the poorest built import tables I've seen. There are some great imports out there, but American Heritage isn't one of them. They are poorly engineered, the unibody frame is nearly impossible to level, and quality is just not there.
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