Usacomplaints.com » Construction & Repair » Complaint / Review: Sleepy s - Bait and switch price games. #393488

Complaint / Review
Sleepy's
Bait and switch price games

I recently bought something from a local sleepy's and it was scheduled to be delivered the next day. I had to postpone the delivery because i couldn't get keys to my new apartment. I got call early in the morning from sales guy asking why i had postponed the delivery? I dont think it was curteious call but rather to rush the product to me and to secure the commission. I told a friend of mine about the purchase and he wanted to get the same thing. He went to a sleepys and got quote for exactly the same items but few hundred dollars less. I called the sales guy and explained to him this and he said it was impossible to get it for that price. Any way I said i will cancel the order and buy it from that particular sleepy's store for the same price.

He also told me that once you put anything to sleepy's charge account you cant return it eventhough it wasnt delivered, this of course when i decided to cancel the order. I called up customer service and decided to cancel the order and they offered me a better price and after taking to the customer representative i decided to keep the order and obviously they brought the price down. After i decided to keep the order, i got atleast 5-10 calls from the sales represnetavie; i didnt pick up the phone and finally i just picked up the phone and the guy said he would bring the price down to match the other store. After few hours I got a call from the customer service representaive manager saying they cant give the offer given the rep and told me i would have to pay extra few hundred dollars; this is after the customer service representative brought the price down. Even with the price increase i decided not to cancel the order, but once i looked carefully at the invoice i decided to cancel the order. The only reason i cancelled the order is because i didn't want the sales rep to get any commission. Why would they offer me lower price and later refuse to sell it at that price, that is after sending the invoice and all the details to me. A friend of mine recommended sleepy's and because of this bait and switch my friend who was getting to get the same deal decided not to get it from sleepy's. I didnt really expect anything like this from a well established company with so many stores.


Offender: Sleepy's

Country: USA   State: New York   City: New Hyde Park
Site:

Category: Construction & Repair

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