Quote provided and i was advised that there would not be additoinal charges. I agreed to the move and the movers arrived on set date. I was told that they would only transport my glass if it was packaged in their packaging which was very expensive (i.E. $75.00 per piece of glass). They also said that any items in excess of the original list would now be billed at 1.5 times the normal cost which was not disclosed up front.
After all the items were loaded on the truck, the foreman told me my bill was $1200 higher than my estimate. I immediately called the corporate office and filed a complaint. They waived one charge of $75 that was fraudulent. I had been charged for a long walking fee even though the distance was short (under 75 ft). Needless to say, they wouldn't take anything off.
I've contacted the company via email and phone on multiple occasions with no resolution. 10 business days after I paid with a company check, they called me to say that the check had been misplaced and that they just found it, and that it would be another 10 business days for the check to clear before I could get my stuff. They gave me the option of wiring them money and voiding that check, which I agreed to. They told me they wouldnt release the shipment from Tampa, FL until the wire was received. My company entered a wire request at the bank and the next day, the drivers called to say they were bringing my stuff.
Upon arrival, they stated that they needed full payment and said the wire had not been received. Called and went around and around with the company that day, even offered to pay via corporate credit card, but they would not accept because the person with the card was not physically at my house. They then said they were taking my stuff to storage and that I would have to pay a re-delivery fee of $450. The wire had not processed correctly as planned, however Randy released the shipment before confirming it... So they blame me.
I called and talked to the company.in speaking with Randy, she said that they dont trust drivers with lots of cash, so it would be better if I deposited money to their account so that the driver is not handling so much cash. With the re-delivery fee, I would be giving $1405 in cash. To accommodate her request, I deposited the full amount in their account and they are now paid in full.
I continue to call and be given the runaround. The company now has full payment and continues to make excuses as to why they cannot deliver it. They picked up my things in Tampa on 9/26/08. Today is 10/30/08 and I'm no better off than I was before. I've had nothing but headaches, hidden charges, lies, and more.
Tysh is the sales rep I had - created all sorts of lies during the sales process to bait me in. Built great rapport with me to trap me.
Randy is the manager - she has been very aggressive and rude towards me. She refuses to process my shipment and release the goods. Every time I call, it's a new story and I get referred to other people in the company.
Barak is the dispatcher/supervisor of some sort - he has been unhelpful in most instances and supports the runaround that Randy and team drive on a daily basis.
Serious corruption inside this company. Everyone supports everyone else's lies to make the game flow smoothly. They say that they are "closed" for a holiday at least 1-2 days per week. Realize that they are Jewish but I don't believe that there are holidays every week. Also know that they must have caller ID. When I call from uncommon numbers, they answer promptly. When calling from my usual number, the call goes to voicemail.
I need my belongings!!!
Paul
Mt. Airy, North Carolina
U.S.A.
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