After a great experience with our sales associate (naturally to make the sale) The service we received or didn't receive was un-beleivable. Delivery dates were missed so were days off work for us, when delivered the items were not set up properly. The sofa and recliner were both broke, a repair crew came out and we were tyold they would have to replace the furniture and that Marlo would contact us. Its been over 1 month. During our relationship with the customer service line we found it is impossible to get through (Marlo is aware of this) I set the phone off the hook for 45 minutes and was still told by a recording the next availible rep. Would be with me. I am now going to communicate through certified mail.
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