We were moving from Germantown, MD to Plano, IL when I got locked out of our new house. I grabbed the rental car key and not all of my keys to move my car into the garage. As my husband was not flying in until the next day, I needed a locksmith to get into the new house. Since I was desparate and did not know the area, I had sprint mobile pick the first locksmith they could find which was usalocksmiths. What a mistake that was.
First, their dispatch could not find our house and was asking for roads around it of which I had no clue since we were just moving to a new state. Second, they stated that they assigned me a technician which would be there in about 45minutes which was about 45 minutes after I had first called. When that 45 minutes was up, they called stated that the technician claimed to not have received the job order and they were sending out a technician that was much closer but the lockout fee was $255.00 when they originally quoted that it was going to be $55 plus labor.
Soon after getting off the phone with them that time, that technician called stating that he was at least 60 minutes away and had no clue where the house was as they just stated a route number the house was off of rather than a street address. I agreed to the later time since I really had no choice. When the locksmith showed up, he looked at the lock and stated that it was a high security lock and therefore he had to drill the lock out. This was a lock leading from the garage to the house and doubted it was a high security lock. However being female, alone and in a strange town, I agreed. After he drilled out the lock, he told me just drilling out the lock was $255 so that was the only thing he was planning on doing in any case.
He installed a new door lock which cost $189.00. He rekeyed the lock so it matched the front door. All in all, it cost over $600 dollars to get back in the house which is exorbiant. I am originally from the DC area so I know when I am getting screwed. Unfortunately, USA Locksmith does not realize that I have worked in law for the past 10 years and will vigorously pursue this. I have already launched my first tirade at sprint for having the listing in their service for such fraudulent services. I urge you never to use their services.
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