Lowe's promotes customer service in the form of providing assistance in the loading of building materials and appliances into the customer's vehicle following purchase. Truth of the matter is that seldom, if ever does that service materize with the occasional exception of the garden department. Numerous times following the purchase of building materials, large bulking items and heavy bags of lawn application, the call for assistance is seldom answered. Management calls for assistance, checkers call for assistance and no one shows up. 10 to 15 minutes later a second call for assistance is ignored. Finally the front end manager (usually female) moves forward to help or when all calls are ignored and the customer completes his own task. I sometime assist the elderly in this task as the management fails to provide this service. Numerous times I have heard the comment or observed to new procedure for this service. You as the customer pay for a given amount of product and load and additional 25 to 33% for your time and effort. Four bags of mulch, become either 5 or 6; 12 2x4's become 16 and the same goes for the block, 6 x 6's and the drywall. If Lowe's can afford this loss rather than provide the service, then not only are they lossing product; but older customer's are finding a local smaller outlets in which to do business.
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