When we bought our home, the buyers before us only had good reviews for their Mackenzie Home. We were one of the first buyers for this new developer. It seems that as more homes were sold, the quality of the houses, as well as the service, deteriorated. We've been in our home for a year and a half now and we still have outstanding punch list items two are somewhat major, and the rest are cosmetic. We don't complain much. We're very patient. But even for the most patient and forgiving of people, Mackenzie Homes is a bad experience.
If you're looking for a new home, we do not recommend the builder even though we love the floor plan and the architectural style. We have copied the Attorney General of Colorado about a recent experience with Mackenzie and they have forwarded our complaint to the Better Business Bureau.
Mackenzie Homes is not a member of the BBB or the Chamber of Commerce so I'm doubtful this step would amount to much. But one thing is certainthe Attorney General's office is keeping records of complaints. They hope to target the investigative and prosecution resources against businesses that engage in a pattern and practice of fraud. If you believe your complaint qualifies, you might wish to send a copy to the Attorney General. Like you, we expect the highest business ethics from the builder of our home.
Our experience has been nightmarish. It took forever (including 7 close dates) to get the home done, now we have several problems that have cropped up in addition to work that was never completed. Stuff like a leaky roof, incomplete landscaping, the wrong flooring installed (after we paid for upgraded flooring) and to cap it off, they aren't paying their fired subcontractors and now the same contractors are filing liens against us. Mackenzie only ignores us—they are making no progress or effort to make things right. We have been fighting with them for a year now—first to get the house done, now to get the house fixed. We are not alone! Please beware before buying from these people! Run, run screaming in the opposite direction & pick another builder!
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