My daughter (age 37) called 770-986-7799 to get a Ford Explorer 2001 unlocked. She was told that it usually is $39.99 per ad on web site but being it was a Ford Explorer it would be around $50. This was Saturday afternoon 4/5/08.
The man arrive at a reasonable time but he drove up in a mini van that did not have any indication that he was from AA American Locksmith or Fast Service Locksmith,? He gets out with a jym bar (spelling) and a small air compressor. Also, his child get out the car too. The man is not in uniform. Our vehicle is unlocked under 10 minutes. He give the receipt, Work Order Invoice to my husband My husband ask me to put it on our credit card... I did so and upon going in the house I noticed the receipt was for $145. My daughter said that is not right it should have been around $50.
I immediately called 770-986-7799? And told the person the story above—they could not do anything until Monday and I would have to call between 9-5. I called Monday 4/7 and told Karen the story—I also told her this was very unprofessional the man had no uniform with the company name no a magnet sign or anything on the vehicle plus he had his kid (who did not stay in the car but got out and walked around).
Anyway, Karen told me that she would check into it and see who was on call. Called Wednesday 4/9 and was told by Karen that she would get back to me within 24 hours.
Now today I call 4/16 and I'm told the person to authorize a credit was out of town last week... And looking through her papers found our receipt. She ask me to email this info to the above address.
I think I should be reimbursed the $95 because this amount was in no way told to us over the phone when we called. Was not told that the call would be an emergency call and no way in your yellow pages ad does it define what the emergency hours are and that there was a $105 for that-the man brought his kid with him.
On 4/21 told employee no longer works there... Was told on 4/25 someone would contact me... Nothing yet
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