The Garage Door Company could not have been more of an abusive group of people [a family run company]. They are also known as Fairfield Overhead Door Company.
They demand huge deposits and promise to have a "turn around" for custom doors in 6 to 8 weeks.instead, they take nearly 8 MONTHS to complete our order.
The bad attitude got worse as we got more assertive in forcing them to make good on their own contract.
They kept dragging their feet and using the excuses that they had 'other big orders' from builders to fulfill... in other words, we were just the lowly homeowner so we would just have to wait.
When we asked for our deposit back after waiting for the first four months, they denied our request and promised to 'fulfill' the contract but neglected to acknowledge that they had already violated the contract.
After nearly 8 months, their installation was so bad and so unprofessionally done that we had to hire a separate door company at an additional $1,000 to re-do their sloppy job.
We were told that the doors were so badly installed that they could come crashing down on someone without notice and were a safety hazard. They were more than 400 pounds each, and they could have killed someone.
We paid nearly $10,000 for two doors. Yes, a lot of money, but very little servicing to show for it.
The long ordeal was horrible, with the disrespect among the worst that I have experienced.
They are in denial of any wrongdoing and refuse to reimburse us for the reinstallation of the doors with the proper spring sizes.
They were a nightmare to deal with, and still are in denial of any wrongdoing.
Unthinkable and downright arrogant behavior.
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