I ordered numerous satin nickel finished Baldwin locks from this company.
They were all to be keyed alike.
The locks and mechanisms have a solid warranty.
The finish is not guaranteed.
Each and every lockset arrived with marks, nicks, scratches and/or dents.
We live in Florida only 20 miles from the ocean and salt breezes along with 100% humidity much of the year.
An imperfection in the finish would begin corroding immediately.
I sent many of the keyed locks back 3 times.
Each time they would charge my credit card for the replacement items and credit upon receipt.
I have proof of delivery (they use multiple return addresses and both UPS and Fedex) I believe in an effort to cause confusion for consumers) for multiple returns.
They take returns back in Honesdale, PA / Carson City, NV & Earth City, MO.
I finally got fed up with their absolutely horrible customer service and sloppy workmanship on the keying of these locks and just accepted that last 2 scratched and marked locks.
I returned everything I was supposed to and still cannot get my $169.57 back.
If you choose to deal with these people BE VERY VERY VERY CAREFUL.
I believe someone should file a complaint with the attorney general as I am convinced based upon my experience with them that this company is dishonest.
How this company can have a positive BIZRATE rating is beyond comprehension.
Jeff
Dunnellon, Florida
U.S.A.
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