I bought the top of line Select Comfort bed at the time, model 9000 I think and paid $3500. Within 18 months the bed looked like two canoes. The foam and pillow top compressed in record time to my wife's sleep location and mine. The compression was so bad that I was able to take pictures with a digital camera and a straightedge laid across showing an average of a two inch dip. I got the pictures to the local store and the manager and sales person were shocked when they saw the pictures and agreed the bed was in terrible shape and should be handled under warranty. Since I told them my calls to the Select Comfort company yielded no help, except that the company wanted me to buy new foam and a new pillow top, he store people said they would help. Long story short, I got blown off by the company with no replies, no return calls and a basic get lost attitude. I should also state my wife and I both are thin people. I weigh 175 and she weighs 134, certainly not enough weight to wear the bed out prematurely. Even though new foam and a pillow top would bring the bed back to good condition, since the tv advertising says the bed will last and look new for 25 years which is false along with no company support, I refuse to spend another dime with them. To further frustrate me is that the Select Comfort factory is ten miles from my home.
What's needed to teach this company is a class action lawsuit. Anyone interested?
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