My wife and i decided to buy an above ground pool factory direct from astral pools. We bought it for our kids and guests. I paid with a credit card. Cost of pool was $3,500 tax. We got the pool kit in several boxes shipped ups. After we got the pool almost finished. Some pieces were missing. So i called the headquarters and talked to a male representative. The guy said"i can give you a conneticut number to a dealer who can"sell" you those missing parts. I explained that this was a factory direct purchase and that we paid with a credit card and that we should of had the whole thing and not to have anything missing. Then the guy said "i guess your shit out of luck" and hung up on me. I recommend to buy your pool elsewhere. Why get screwed? And what's the use of buying one here if they don't honor their warranties?
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