Complaint Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Consumer complaints discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Complaint Verified. Part of complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
Stated improvements from the company.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow complaint to contact every client who filed a complaint so they can make things right with them.in order to confirm that the complaints were resolved, complaint is copied on all responses so we can insure that the member business did right by their customer..
Now to the original report that was filed
APX Alarm. APX Alarm Security Solutions High pressure, misleading sales Provo Utah
Daryl the APX sales guy stopped by my door in the morning, canvassing the neighborhood.
The tactics used were pretty typical for a very-high-pressure sales pitch, but there were a few notable red flags:
- He didn't want to let me physically hold the contracts I was about to sign and read them myself. He said "It's just what I explained to you."
- Although I told him very early in the sales process there was no way he was leaving my house today with any of my credit card numbers, he continued with the pitch and even called his install crew over to add extra pressure; I had "let them down and wasted their time."
- Actually revealing his install crew was a pretty bad idea because I'm not sure why I would want a bunch of mid-high-school students with tool buckets wandering my house installing an alarm system.
- The kicker was that the document he wanted me to sign said very clearly "This is a *FIVE YEAR* contract." But he had NOT said that to me. What he said was "this contract indicates that the monthly monitoring pricing remains constant for the first 60 months, *and then you can negotiate it down.*" So he was using the word 'monthly' to describe a five-year commitment, and making a total BS implication that my pricing might go down after five years? Ha!
What truly sealed the issue in my mind that this is just a con and not a company which really values a relationship with the customer was as he was preparing to leave and I asked "do you have a card?" He said "Not a Chance!" and turned his back on me and strutted down the driveway.
Any reasonable company would want to leave the door open and not leave me thinking that after he did such a good job convincing me it really is about time to get an alarm system, it sure won't be from APX.
Reasonable customerSan Diego, California
U.S.A.
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