Three years ago, we purchased an air conditioning unit from Crum's... Along with a $14.10 monthly service contract with the PROMISE of covering any mechanical or electrical repairs for $60.
The contract also provided 2 'checkups' a year (when you can get an appointment). On today's maintenance checkup, the service man said we needed Freon ($145.00), a leak check ($162.00) and a Contactor ($212.00). And, we have MOLD... Something the "2 yearly maintenance check ups" were suposed to stop. (They spray something in the unit to stop the mold. So they say.)
I thought GREAT! Not to worry! We have a "Maintenace Plus" contract and these repairs will be covered! NOT SO just 2 months ago, Crum's "DECIDED" to void the contract agreements. I CAN'T believe it! What timing!
The unit is only 3 years old and we already need reparis??? And after spending $507 in monthly fees, we now only get a 25% discount on any service or repair...?
SOMETHING IS DEFINITELY NOT RIGHT.
The repairs we need cost 529.00... We will only save $132.25.
I'm so upset. We already 'gave' them $507 in contract fees, so now we're OUT $903.75 PLUS they neglected to keep mold out of our system like the 'check-ups' promised! How CRUMMY can you get?
We're going to price around for the same repairs...
And WE'RE GETTING RID OF THE CRUM's! I highly suggest you avoid dealing with this company. Even if they have good offers, they are misleading, and TOO GOOD TO BE TRUE. It's a shame... Don't trust them.
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