I have shortened the version of what has happened with this company for the sake of reading the my many attempts to return the furniture.
I purchased a reclining sofa from Parlin's Furniture on Jan. 29. The sales associate recommended a particular type of fabric for me because I informed him I was looking for something that would "hold up" to my pets. I also purchased an extended warranty plan so I could enjoy many years of enjoyment in case of an accident.
Within a week of delivery of the sofa (sofa delivered Feb. 6), I found a small hold/tear in it. I couldn't believe it. I called immediately and told them this particular sofa was not going to work in my household. They assured me this had never happened before with the fabric I had, so they convinced me the sofa must be defective. I told them I still didn't want this particular sofa because it was not going to "hold up" as promised.
The owner told me she had to go through certain routes to issue me a replacement and to be patient. She told me she had to send a warranty guy out to take pictures and to get his opinion on the cause. I didn't understand why he needed to determine the cause because I believed my dog's nail had punctured the fabric.
Within two days, I found another hole. I called again to let them know that I was in a panic. I didn't want this sofa in my house getting full of holes. The lady assured me that I would be taken care of and that she didn't care if it were full of holes when they come to pick it up. I told her I didn't feel comfortable and that I was buying a blanket to cover the sofa up. She told me it was unnecessary. I bought a blanket anyway. Unfortuately I wasn't quick enough and noticed another hole in the sofa.
I went down to the store in person to voice my concern. The owner was disappointed I was there and told me I had to be patient; that she was doing everything she could to get me a replacement and that I had to wait for the warranty guy to come take pictures and give his report. I was upset and told her that the sofa was getting more and more damaged and I wanted them to pick it up right away and issue me a replacement immediately. She again told me to be patient. I told her I was patient and she said to give the warranty guy a chance. I reluctantly agreed and left the store.
The warranty guy came out and I noticed hardware falling out of the reclining part of the sofa when he was looking for serial numbers underneath the recliner portion. He helped me find where the hardware came from and told me the report would be available within the next couple of days. The warranty guy determined that the damage was caused by my animals. The owner told me she had to submit a request to the manufacturer for a replacement. I told her I wanted the store to pick the sofa up and issue me a replacement. Again she told me she had to go through the routes to get the replacement.
After several weeks, and several phone calls both ways I finally lost my patience and decided a refund was due instead of a replacement. It was obvious the sofa was not meant for my household. I phoned the store to come pick the sofa up immediately and issue me a refund. I sent a certified letter and received a message that the only thing the store would be able to do for me was give me a 20% discount on parts to fix the sofa and they would not accept the sofa back.
The owner told me the sofa could be fixed free of charge if I called the extended warranty company and tell them the damage happened five days ago. I didn't contact them because I can not lie about when the damage happened. My boyfriend contacted the warranty company but I told him I would not go through with the claim if I had to lie.
I have since called my credit card company and have been in dispute with Parlins Furniture since the time of purchase. I still have the sofa and everyday when I walk in the door and see that I spent $949 (which is still in dispute) on that thing sitting before me with blankets draped on it and full of holes I feel an unbelievable amount of stress.
From my experience, Parlins Furniture does not stand behind the products they sell and are not good on their word. Parlin's will only give you what the manufacturer will and nothing more.
For the sake of my dogs, I do not have abusive animals and have had my previous sofa for many years before it became worn. I purchased a slip cover, which I still have to this day, but does not fit on the reclining sofa and the cover does not have any punctures or holes from my animals even after having it on for two years. I find it hard to believe a cheap slip cover would "hold up" but a nearly thousand dollar sofa would get holes in it within a week.
I am sadly disappointed and tired of dealing with this whole situation. Unfortunately it's still not over with. The credit card company told me the dispute is in dispute and could be in dispute for a year. I still may be responsible for paying for the sofa. I just want my credit card company to finalize the dispute on my behalf and for Parlins to pick up this terrible sofa.
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