Beware and be very carefull before signing a contract or doing any business with this company. Checkout and verify for yourself all statements and representations they make to you. I almost made the mistake of hiring this company to replace the roof on my home. However, I had the good fortune of discovering some their deceptive practices before it was too late.
They claim on their website and in their promotional material to have been in business in Plano Texas since 1991. However, when questioned, they are unfamiliar and vague about city codes and requirements. The sales rep for Trident tried to get me to believe that the city of Plano doesn't require permits to replace a roof. This is patently false. It is illegal in the city to replace a roof without a permit. The city requires a permit and two inspections for all roofing jobs. If I had not called them on this, I firmly believe that they had every intention to do the job without all required permits. This is both illegal and dangerous.
Additionally, Per the city of Plano building inspection office, roofing contractors have to be registered with the city to obtain a permit. Despite supposedly being a local company, they are not properly registered with the city and are not authorized to pull a roof permit in Plano.
Trident also uses a non-existent business address on their website, contracts and promotional material. I now think the owner, Paul Willi, operates out of his house and uses a false business address in an attempt to make the company appear more legitimate. Trident also represents on their website and promotional material to be proud members of various organizations like the National Roofing Contractors Association etc. However, upon verification, they are not current members in good standing of any of these organizations. They have lost all credibility with me and I would never do business with them.
I asked the sales rep, John Brannon repeatedly to let me talk to the owner Mr. Paul Willi. Despite his promises that he would call, I received no call from Paul Willi to explain all of these discrepancies. I also left a message at the office for Paul Willi to call me but this call was not returned. After several days, I finally got a call from the owner, Paul Willi. He called, not to apologize. But rather to curse me out for questioning their practices. He used very vulgar and profane language. Very rude and unprofessional. I would stear clear of this company and seek a reputable roofing contractor with better credentials. Be careful!
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