On January 23, I ordered a set of sofa cushions for my This End Up sofa from CrateFurniture.com. I was told that they would be delivered in 6-8 weeks, but that my credit card would be charged that month. Since I would have paid for them in full if I had been asked to make a deposit, I didnt have a problem with that.
On March 19, week 9, I called their customer service number at 1-800-627-5161 and was referred to Julie, at 866-802-4926. Julie never answers her phone; it goes into voice mail, but she called back and left a message on my machine. She said there was a backlog on making the cushions, but they would be ready to ship out by April 9, which would be the 12th week, and that we would be getting a courtesy call about the UPS shipping tracking number.
No call no tracking number so I called again on April 16th, week 13. Once again I left a message, and in a callback message, I was told that by the end of the week we would get a courtesy call about our UPS tracking number. No call no tracking number.
I called Julie again on April 26, left another message, and on her callback she said my cushions were now in shipping, and the shipping has a backlog but that by the end of next week (May 4th) I should be getting a courtesy call about my UPS tracking number.
No call. I e-mailed May 6th, stating there was a big problem no response.
I called Julie one more time on the May 8th, and was told yet again, on the callback there was a backlog in shipping, but I would get my courtesy call by the end of the week no call.
When I called May 14th, I asked to speak to a supervisor there is no supervisor there. The receptionist was apologetic, and offered to e-mail the supervisor for me, and that they would get back to me in two or three days. Ispecifically sid I wanted to talk to someone above Julie.
I asked for the supervisor to call me at 11-11:30, when I am home. The next day Julie calls. So I'm guessing there is no supervisor. She willingly apologized, and offers me my money back. I take it. She said it would take 7-10 days to process. A few days later, she calls and says — production is now able to make my cushions — when I've been told they've been in shipping for weeks. Do I still want them?
Of course not. I call her back on the 20th, and leave a message to NOT make the cushions and to credit back my charge card.
On the 22nd, Julie calls when I am home, and she confirmed that I wanted my money back...
And it's June 2nd... And I still don't have my money back.
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