I purchased a complete livingroom set from Wickes Furniture at 3240 W. Toughy Ave. Lincolnwood, Illinois 60645, on 1-31-06 that totaled $2,911.44... including sales tax, extended 3 year warranty, fabric treatment and delivery. When this furniture was delivered to my home I had noticed and questioned the delivery persons regarding the unstable back of the Laf Lseat item # 17-46686. I was instructed at that time that I should "push it up against a wall" to keep it stable. As the year went on I noticed that other parts of the furniture were giving away.
The rocker recliner # 17-46707 started making squeaking noises as well as the tacks that held the fabric to the chair were falling out. The last straw was in the beginning of March when I noticed while cleaning under the cushions that a piece of the wood (frame) had cracked. I contact customer service and had a scheduled service call. The gentlemen that came out to repair the furniture decided to glue the frame of the couch back together. He stated that it was a manufactures defect and that there was a knot in the wood leading to it giving away.
Please keep in mind that the furniture is no more stable now than it was prior to their repair man entering my home. After several calls to customer service and talking to Mary and Elizabeth (3-22-07,3-24-07,3-27-07) finally the supervisor Judy had given me the option of picking out a new set for the set that I have is no longer available for an even exchange.
I went into Wickes Furniture on Friday, 3-30-07 to pick out my furniture. I was instructed at that time that I am not getting the full amount that I paid for the furniture. A Sales Rep by the name of GiGi called customer Service and spoke to Tarshia to find out exactly what I was entitled to. After going back and forth with customer service at least 5 times. The amount went from $1,120.00 to a little over $1,600.00 to almost $2,001.00 then back down to a final total of $1,857.68.
I know exactly what I paid for my furniture. My livingroom couches cost me a little over $1,200.00, my end table and coffee table package was a total of $375, if that, at the time of the sale (which I am keeping and do not expect that monies credited) and my rocker was $599.99. Dealing with customer service and their listed "going rate" of the items right now varies greatly from what I paid for the table set a year and 2 months ago.
AND, It really doesn't help when their store reps sit there and giggle and carry on over the phone with the customer service reps regarding your account while WE, the customer stands there for nearly 2 hours waiting to find out what they are entitled to.
I am NOT completely happy with this total they are giving me to pick out furniture but at this point I'm extremely frustrated and in dire need of furniture that is safe enough for my family to sit on.
I decide to go into Wickes on 3-31-07 and pick out a new set. I spent well over an hour and half looking at the furniture before picking out something suitable. I get to the counter and was informed that I have to now pay taxes on this furniture although I am out $1,053.76 from their company on my first purchase.
I'm told that I'm getting my fabric protector cost refunded and delivery cost waived but that doesn't total over a grand. Even after adding in that 3 year extended warrantee (which I know is non-refundable) we are still not near a grand.
The set that I had picked (Messina 3-Piece Living Room SKU #: 12451PH3 and Messina Ottoman SKU #: 12-67140 totaling $1,876.00) has a less than $20.00 overage in difference from the amount they are allotting me. And I am more than willing to pay the taxes on that $20. This, to me, seems only fare considering the ordeal THEIR company and it's employees have and are continuing to put me through.
So in essence they are telling me that the $1,053.76 price difference from what they are giving me as an exchange from what I originally paid is rental fees for a year and 2 months of furniture from their company that was defective from the time you delivered it to my home.
To add insult to injury they are now insisting that I pay over $300.00 in taxes for you to deliver another set of furniture that could possibly end up to be as equally defective.
The furniture they sold me and delivered to my home was of bad quality from the moment it left THEIR warehouse and found it's way through my doors via THEIR delivery persons. This being stated by THEIR repair man. All I want is an equal monitary exchange of furniture.
I am currently stuck with furniture that my children and company can't even sit on. I have a rocker that is falling apart and I have gone from a livingroom set that can seat 7 to half of a couch and a majority of my family sitting on the floor. This is not what I would expect for the price I paid for furnishings from a well known furniture company.
Buyer beware; the warranty isn't worth the paper it's printed on. The only people in the store that know anything are the sales reps for they know how to smoothe talk you into purchasing this extended 3 year warrantee and suck an additional $300 plus out of you. This warranty ONLY "insures" that they will give you nothing but a hard time when it comes time to use it.
Keep in mind, you can purchase an awful lot of wood glue, nails and screws for the price they charge you for the warranty...
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