The companies in this complaint:
Abed.com & Advanced Comfort Inc
Date of purchase: 2/2/02
Date of last complaint: 7/19/02
This company professes that their matresses are as good as Select Comforts'. They are not. They are poorly constructed in comparison (my Select Comfort matress stayed with my ex-husband after our divorce). Also, there were signs that the matresses had been used... Bags from pillows included in promotion, hoses had black marks on them, and bits of foam, were inside my original matress.
Still, this was overlookable to me if the matress worked as well as they said it would. After numerous attempts (and a time span of about 5 months) to correct problems with my original and replacement matresses (sending the original matress back to NY from WI cost me 150.00!!), I just wanted my money back ($1,800.00). The Customer Service person told me that I couldn't get my money back anymore.
She continued to make a file of my complaint and put it in Keith Moltons "basket". I called him directly a few days later and he said that new parts had been shipped out to me. This is NOT what I wanted, since we had done this and various other things many times before. I will go to Small Claims Court and get my money back if I have to. Also, I want them to pay for the matress to be shipped back. This will be my next step if I don't get rid of this matress and get my money back soon.
Sally
Washburn, Wisconsin
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