On april 1st 2006 I placed an order for bedroom furniture online with this business for $1498.95. At first things seemed to be going fine. I was given a password to veiw the status of our order, #456818. The closer we got to the delivery date the less information they would give us. Our order status never changed past Phase one. I was told that the web page was having some problems. They said that they would call with an update very soon. We never recieved a call back with information about the status except that they will get back to us with that information later.
The only replies we recieved was that everything is going smoothly. When the delivery day arrived, June 24th and past, they were still telling us the same things. Then they told us it was being held up at the manufacturer.
On July 11th we got a hold of someone who claimed to be the V. P of the Co. He informed us it may take a few more months. We told him we did not want to wait that long and wanted a refund so we could shop elsewhere. He said he understood, He said we can send a written letter and we would recieve a full refund as described on the web site, and we would have the money back within a few days from when it is recieved.
The letter was sent on july 11th. After a week went by and no refund showed up. We called them back to let them know we did not recieve a refund. They replied the checks in the mail so to say. Shortly after that we were unable to contact them.
Then "They blocked our phone number" We were however able to get threw when we blocked our number from showing up on caller ID or used another phone. The web server would state "access denied" when we tried to log in to our account or contact customer service.
They started telling us when we called that the person who was handling the account was not in, got fired, Or out sick, and that they were the only ones who could access the account.
We have since given up on contacting them and have decided to let you know about this business. When we first ordered the furniture from their web site, they had the BBB logo on the left side of the page. It is no longer there. If you try to contact customer service to inquire, the web host denies access. Below is a few emails from the company
Email Date: Sat, 1 Apr 20:25: 35 -0500
Hello Daniel,
Thank you for your purchase! Your order has now been sent to our order processing dept. We will keep you informed by email as to the status of your order. You can also login to FurniTrac Tracking System within 24 hrs of placing your order to view your order. Below you will find the steps involved from processing your order to the actual delivery and setup of your furniture and you will also find the estimated time for each step of the process.
Thank you again for shopping with NC FURNITURE BUY DIRECT.
If you have any questions, please contact us at [email protected].
Once again, our exclusive FurniTrac Order Traking system will keep you updated on the status of your order by email
The Staff of NC Furniture Buy Direct
REAL FURNITURE REAL DISCOUNTS
Shortly after we ordered our furniture the Furnitrac system no longer seemed to work. We were told that they are updating it or having some technical difficulties with it.
Hello Daniel, This email is to introduce myself, my name is Charmin and I will be your personal customer care specialist. Please contact me if you have any questions or concerns about your order. I will personally email you and call you in about 4 weeks with the statuson your order. If there is any reason you need to contact me my email address is: [email protected]
Hey, Welcome to NC Furniture Buy Direct. If you have any questions I can answer, or to place an order, feel free to call or e-mail me anytime. Again, thank you for shopping NC Furniture Buy Direct.
Thank You
Demetrius T. Wilson
Vice President of Sales and Accounts
[email protected] (336) 885-5066 xt. 228 (336) 870-5170 private line after hours
Thank you for your inquiry! One of our customer service representatives should be contacting you.
Stacey: Good Morning I wanted to update you on the status of your order. As of right now everything is going smoothly. Your order is being processed. I will email you in 4 weeks with an update
We are now in the process of contacting different agencies to make complaints of fraud and theft. The BBB informed them to reply before the 14th of October.
What ever you do, do not conduct bussiness with these people. They will steal your money.
Daniel
Snohomish, Washington
U.S.A.
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