Complaint / Review
Blue Haven Pools
Another horrible experience ripoff Spring

Hello all:

I am sure you guys have heard it all, but I will give you my story.

Same as always the sales went smooth, but as soon as I recieved my loan checks thing went bad. The time it took to get contractors out there was excessive and the contractor coordinator was rude and uninterested in what I had to say.

I had to constantly call her and still continue to call her to find out when the work will continue. Dora is her name and proceeded to tell me that the reason for the delay was because it was hot outside and the workers were "passing out" from heat related problems. I work outside and I had no problems! What?

Then she told me what I wanted to hear about the schedule. Most of the days when I go home, I find that nothing has been done and more of an issue, my yard is a disaster area. A lot of work has been done up to date, but the communication has been horrible and the customer satifaction is zero.

The latest is, the gunite has been poared, partial plumbing, electrical, and finally the coping and the tile work. That is where I had enough of the problems.

To date, my yard is destroyed, the plumbers dug trenches to lay the pipes and didnt even bother to cover it up, the tile and coping was done the other day and I get home to find empty soda cans and trash all over the place, broken and sharp pieces of coping and tile all over the place.

Trenches are still there, overshot gunite is all over on the perimeter of the pool killing the grass, the yard looks like a bomb went off back there. I am totally disgusted with this whole incident.

I don't know where to go to complain, because the local office seems to care, but things continue to get worse. I read a bunch if forums where people are having worse dealings than me. I wish I would have never dealt with Blue Haven. I have never felt so taken advantage of than with Blue Haven.

I just can't believe that this sort of practice still exists. When I choose Blue Haven, I asked about their customer service and they presented me with several BBB awards, but now that I am in the middle of this, I cannot see how they recieved them.

Thank you for your time and I am sure more problems will arise as the construction snails along.